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Reviews

Please share your experience with HelpDeskSuites.com and our Support Staff

I am very thankful in finding HelpDeskSuites and utilizing all their resources. I belong to a couple other HR organizations and by far HelpDeskSuites surpasses in customer service and answering questions. You all have been very helpful in this time of crisis. Thank you!!

Kim Crawford

I sent my first question in last night and a detailed answer came back in no time. I am so glad to have subscribed to HelpDesk

Katie D.

I couldn't recommend this partnership more. Lisa & the team are always available, and always seem to have an answer that makes sense. When they don't have the answer (rare) they know exactly what direction to point me in. Again, I could not be more satisfied!!! Todd

Todd S

"Subscribing to BeAuditSecure(.com) was the best thing that I’ve ever done for my company and they’ve helped and supported me countless times in the last year. I wouldn’t hesitate to renew every year. "

Beverly R.

Best investment my company ever made. Super responsive. Great information and working tools on their website. I would HIGHLY recommend signing up for Be Audit Secure

Wendy P

Lisa Smith has been more that helpful! I have just taken on HR roles and would be lost without her! Thank you Lisa

Cheryl S

Be Audit Secure was recommended at a Fred Pryor training I went to a few years ago and I believe it is one of the best recommendations I have ever received.

JoAnna J.

You all are doing awesome!!!!! Thank you!!!!!

meagan

So many laws to know and HR things to do, I'm grateful for resources like this one!

Katie W.

Thank you. I received your respose on time and fulfilled my need.

Lorena Serrano

Very Helpful

Pam Burke

Thank you foe your quick response always, I appreciate your help I guiding me to getting my questions answered and taking the extra step in providing sources and articles!

Eleuteria Sanabria Guzman

This has been so instrumental in keeping us on track. We got this in February and would not have made it through COVID-19 with the tremendous support from this site. Lisa Smith is awesome.

Dianne T

The help I have received has been so helpful and it is always very appreciated. Thank you.

Katheia D.

Lisa is amazing. The investment in Helpdesk is one of the best I've ever made for my business. Lisa has been amazing in this COVID crisis. Answers to my questions are quick and thorough. Thank you!

mauren M

I love having the Help Desk staff to bounce ideas off of! thanks for being here =)

Katie

There is nothing 5 stars 10 stars 1000 stars can express how grateful we are . Being a company of such number of employees finding resources is hard, and you are always there, available every time I need you. I commend your efforts now in such a time when we have needed you the most...I will totally not forget your commitment to us now in this difficult times....I will forever support your business as much as it is possible for us.

Lissette S.

HelpDeskSuites is one of the best investments our company has ever made. Each time I contact the Help Desk with a question, they email me with the answer within a day (usually Lisa herself). What a wonderful resource they are! Considering the issues facing human resources nowadays, I could not afford to be without them!

Allison N

I asked a question, Lisa answered, then I had a follow up question and she answered again. Also attached documentation to back up her answers. SUPER HELPFUL!

Pam Burke

Helpful and reassuring. Thanks

Pam B.

We used compliance help desk to help us make sure how we compensate our adjusters for on call hours is compliant with labor laws. The input and advise from Help Desk staff gave us the guidance we needed to make some changes to our program to make our program so there is no question we are compliant now. It is also more user friendly to both our staff and customers with the changes we implemented. We appreciate having Help Desk to reach out to when questions like this come up.

Roberta A.

Thank you so much! I have had HelpDeskSuites for less than a month and have only begun to tap into its resources. However, I have emailed twice now with questions and the response was quick and friendly. I think this is going to be one of my best investments ever! Great job, HelpDesk!

Cindy B.

HelpDesk has been a life-saver for me. I am new to this position and this website has helped me every day.

Clarissa S.

Lisa is so awesome in not only does she respond to my questions in the same day but responds within the hour as on my last incident. Don't find this kind of customer service at too many places and she is very helpful in finding the answers for me.

Roger M

HelpDeskSuites Deluxe has always been helpful, but especially so now, during the rapid changes occurring due to the COVID-19 outbreak.

Rebecca L.

Help Desk is always there for me , how can I not love them!!

Elizabeth G

I feel like I can't thank HelpDeskSuites and their support staff enough. I am new to my HR position and learn new things every day. They have been so diligent in responding to all of my questions with ample resources to verify their information. I have been able to find a lot of my answers online through their website but the support staff is incredibly helpful especially when I am dealing with time sensitive questions. I would buy HelpDeskSuites just for the diligent support staff. All of the other perks of having HelpDesk are bonuses!

Briana C

I’m “new” to HR this is my 14th month so I already feel like I don’t know enough but the knowledge and expertise that I receive from Lisa and her amazing team is absolutely immeasurable. The HelpDeskSuites always has the answers I’m looking for and if they don’t they help me find them.

Melissa B

I have been more than impressed with the help and knowledge I've received.....and in such a timely manner! It has given me the "ammo" needed to argue with management when a particular practice was in question. Worth every penny to invest in. I know you'll be just as happy as I am that you have placed your faith in Lisa. (Nice to have this "ace" in your pocket!)

Sandy D.

I thank God every time I use HelpDesk Suite. In my job, I am stand alone HR person with very little experience so I don't have anyone to ask. Now, I use this program and they respond to me so fast with important information that I need to know and use. It has paid for itself within the first 3 days of purchase. I can't recommend it enough.

Lorisa R.

Fantastic support! Very timely replies and helpful!

Jamie G

I have really enjoyed Helpdesk. I find what I need and support is very fast to respond. Thanks!

Kelly S.

I love your service! Best money I ever spent!

Allison N.

Had a question about I-9 and E Verify paperwork and how to store the forms? Lisa was back with GREAT information. Thanks for the advice.

Clint M

I use HelpDeskSuites.com all the time, so thankful I found them. Questions answered quickly and sometimes I get links to references regarding my questions. Great Job. Thank you.

Gidget M

Thank you got always answering my questions and sending me the source. Lisa is so helpful and responsive. Thank you!!

Eleuteria Sanabria Guzman

Lisa and her teams support is over the top. I appreciate the rapid responses and accurate information.

Camarah.M

Thank you so much for all the work you have done for the Covid-19. I just recently joined and I am so glad I can ask a question and you answer back quickly even though I know you are getting thousands of questions. Having sample procedures, forms and policies has been outstanding!

Dianne t

Thank you for the response!! This is exactly the direction I provided. I was challenged by them (management) and that is why I reached out to confirm. Thank you so much for always assisting and providing guidance.

Liz C.

I absolutely love all of the webinars that are offered. I learn so much from just watching those videos!

Holly Marie Keeton

I joined the Boss Calls group this year and Lisa Smith has been invaluable. I am always on the calls and have never participated in one that I did not learn something new or found that there was an update for the topic/item. The library of information always has the documents that I need to send to an employee or to give me details on a ruling that I need. Lisa is always available for an email question or a phone call if necessary. Thank you so much for having this resource. Being in HR with all of the laws, rules and changes, you can never have too many resources that are in compliance and up to date.

Dianne Gold, CRG Corporatino

There is no greater resource for the price!!! Lisa and her team of experts have a wealth of knowledge and insight. Questions about serious issues or 'no-brainers' are answered with clarity and come with resources to confirm the findings. In the world of HR where the changes seem to happen faster than you can keep up with HelpDesk makes it possible to stay on top of your game!

Carl D.

I love this site so much! Everytime we come up with an HR issue all I have to do is send an email, and I have the correct answer within a day. No muss, no fuss, and beyond helpful. I can't begin to tell you how much time this has saved me, in addition to making sure I am meeting the latest HR requirements for my state.

Susan W>

The service that HelpDesk Support provides is wonderful! Thank you!

Lenore L

I can not express enough the value "be audit secure" and the staff have brought to our company. If you have ever thought of joining this wonderful company, now is the time to invest. Even in this down turn. Money best spent this year. Thank you again for all your support.

Vicky C

I can not express how helpful this has been for me. I am able to get responses extremely fast, personalized with AMAZING customer service!! You guys are a life saver!

Victoria

My question was answered promptly and thoroughly! This has been a huge help! Thank you so much!

Misty T

As always, you have answered my questions COMPLETELY and THOROUGHLY including links & literature to back up your answers in more detail. I just LOVE you guys.

Marybeth Brophy

There are so many people who get thrown into an HR position with no knowledge of what to do or where to start. THIS IS WHERE TO START! All of the resources you could dream of are in HelpDesk Suite Deluxe. Lisa, and her team, are an invaluable resource to all of us in this HR community. We would be lost without this product, and this team who keeps it up-to-date and accurate. Thank you for all you do to support us!!

Stephanie C.

Help Desk answered my question fast and has helped me clarify what i am reading during these very confusing time. Thank God for Help desk Suites!!!

Natosha T

Such a wonderful resource. I'm so thankful for all the information contained on this website and so appreciative of the quick and thorough answers to specific questions. Thank you!

Beth C

Great help. Never a time that their response hasn’t been in a quick manner. Always available to help and get me the information needed.

Thomas J

Lisa and her team are fast on the feet...they get the job done right and get back to you right away with an answer. Thank you! YOU ALL ROCK!!

Cynthia A Wagner

Hello Lisa, You are an awesome instructor! I enjoyed your style and your knowledge has prepared me for my new role at my organization.

Lynn F

Thank you for always finding the right form I need when I cannot. Your prompt responses are greatly appreciated.

Laurie Y

I'm a new Boss member and do not know how I managed before. Lisa and her team have been so helpful. Lisa never lets on that I have a asked a stupid question, which I am sure I have done. With all the information out there right now regarding COVID-19, it is very helpful to have a place to go to that can sort through that information for you and break it down to where it is understandable. She and her team have made my job and life so much easier. If you not a member, you should be! You are really missing out.

Gina N.

I LOVE this software. The contact submission option is my favorite part thus far with so many legal ramifications needing to be considered. They are quick to answer my questions and always provide applicable references to laws and regulations. I think this program would be a valuable and necessary resource to any and all small businesses!

Tabitha S.

Thank you for answering my question. The answer was what I thought it would be, but we just wanted to make sure. Again it was great to get it from a lawyer.

Michelle H

I have been in charge of HR for small companies for over 30 years. Help desk always keeps me up to date with the new legal requirements, especially with California guidelines, often missing from other companies. Often questions asked by others are things I would like to know as well. Boss Calls Has been very helpful in dealing with the Covid mess.

Penny A

Lisa is AMAZING - I've asked several questions over the past year and each time I receive a very quick response (within a day, within the hour), clear and concise. On the occasion when I've had follow-up questions, the response was received just as quickly and my questions were resolved. Without the benefit of a qualified HR person on staff, I feel more confident in decision-making and taking action having the benefit of this resource with Help Desk Suites Deluxe. Many Thanks, Lisa!

Leona K

Hi Lisa, Thank you for all you’re doing and the quick responses. I’m new to Help Desk Suite (but also brand new to HR) and this is my first Boss Call but I am VERY pleased with what I’ve seen so far. I’m looking forward to the webinar and am sure it will be full of useful information that me and my employer desperately need right now as we have just had our first positive case in the building. I am the HR department with my employer and my only formal training is a one-semester certification course with a local community college so these resources are proving to be VERY helpful. Thanks again.

Shannon K.

So far so good! I am very excited about this service!

Amy W

I have only been a subscriber to the Help Desk Suites for a few weeks and already pleased with the investment and customer service you offer. The two times I have asked questions were each met with quicker responses than anticipated. Thank You!

Sam P.

I appreciate your help so much! Your answers are thorough and response time is phenomenal!!! THANK YOU!!

Becky N

Was very helpful.

Pam B.

This is the best gift my company has given me! Lisa is amazing. The content is always exactly what I need. And I am so grateful to have found this group!! Thank you.

Teri C

I just activated our HelpDesk Deluxe Suite today, and sent an email for guidance on a topic I was unsure about and couldn't find anything pertaining to it in the FAQ. I got a same day response that was helpful and provided additional resources, one day in and so far I'm very pleased!

Michal C.

My boss purchased this program a few years ago and it has been one of the most helpful programs she has invested in. I use it for so many things especially the I9 retention calculator. I really appreciate the "Ask a Question" feature it is so helpful when I cannot find the answer on my own. Thank you !!

Amanda Wright

HELPDESK is the BEST tool we have in our company! It never fails to get us the answers we need and FAST! I love the "Ask an Attorney"!! Thank you!!

Tina A

Help Desk gave me excellent guidance for a troubling WC issue . Response was quick, informative and thorough. What more could a one woman HR army ask for? Thank you Help Desk!

Shawne M

I contacted Lisa with a complicated issue. She was very helpful and patient to make sure she understood my questions. She gave me comprehensive answers and now I know exactly what I need to do! Thank you!

Grace L

Love the fast answers and the reference with it

Tara M

Your website is really great. I appreciate the time you spend compiling all of this info. Thanks. "

Robert L.

It was my first time to ask a question through "have a question." The response was fast, and the information answered my question.

Don P

Very fast answers, all the forms you could ask for, and a great customer/HR staff to help. Thank you Help Desk and a special thanks to Lisa Smith!

Dan W

Always get a quick response! Just love the ease of communication on the site and with the support staff. Has saved me many sleepless nights and hours of research and frustration. THANK YOU!

Pam.parker@oaktranscription.com

You are so fast and actually take time to read an entire email!!! One more request, big big request. Stay at your job until I leave mine. Which hopefully be for years to come. 😊

Sam P.

"Having a multitude of answers in one spot, I haven’t come across anything I wasn’t able to find."

Kristi P.

This has been the most valuable resource to me during this challenging time. In January I took my first HR course with Pryor to learn how to help my husband run our growing business. We had added several self managing benefits and I was the manager. I am a biologist with no prior experience. I subscribed to HelpDesk during the HR course and let it sit for "when I have free time." Well now I am scrambling to learn how to take care of employees and protect us and our business at the same time. I could not have learned what I have by searching and googling for answers. Thank you Lisa for everything I have managed to learn in a short period of time. We appreciate the support and knowledge we will continue to get so we can ride this out!

Sandy G.

This service is great! Got an answer to my question in less than 4 hours.

Chris M

This is such a wonderful product/program etc. We have found it to be an HR persons dream for research and information.

Cheryl A.

Thank you for the quick response! The answer was very clear and detailed! So looking forward to using Be Audit Secure more!!

Becky N

Contacted HelpDesk Suits with a question, and less than hour I got a response. Still looking and "playing" with all the great information that is available. I'm really happy I made the decision to purchase this. It's going to be a GIANT help.

Suzi Arentz

As usual your reply is very helpful. The level of appreciation I have for you and HelpDeskSuites is very high. As a small nonprofit school with many nuances being connected to the world of labor and its complexity through your team is incredibly valuable. Thank you.

Rick T

Quick turnaround. Answer was clear and easily understood. Great experience!

IoanA

I don't have an HR background, only the required classes for my BS so I'm always researching for information when something comes up in regards to HR. I find that HelpDesk is more beneficial to me than SHRM and the ability to contact Lisa and her team, ask a question, and get almost immediate answers makes them number 1 for me. I trust them to point me in the right direction and clarify anything that I'm not sure about. I think there's always room for improvement and growth in anything so I could probably go through and nitpick the site but that's all it would be, nitpicking, and I have no reason to do that.

Anonymous via Customer Satisfaction Survey

Thank you so much for your help!

Erika Ramirez

Lisa @ Help Desk sent me links to answer my questions.

Cindee Nelson / Ray Carlson & Associates, Inc.

I emailed a question about sexual harassment and a response was sent to me in less than an hour. It was the answer I was looking for. It helped me completely.

Ashley W

This service has been invaluable as I work to navigate the many and varied nuances of administering our nonprofit school. The responses are timely and thoughtful. The citations are valid and to the point. Thank you. Rick

Richard T

Since joining HelpDesk a year ago, I have found them to be very helpful. Questions to help get it right the first time save so much time and money. A great resource to have in your pocket!

Penny A;

Such an incredible resource!

Tara T

Thank you so much. Your help is amazing. your service is amazing!!!!

Kathie K

"First things first. Thank you. After going to a Fred Pryor seminar, we purchased this set of programs to help get our business in order. We tried through the years to make things right, however, without a decent outline, it was a guessing game. That guessing game came to head around the first of the year when we were turned in by a disgruntled employee and had several agencies calling and harassing us. For months we struggled with finding the correct answers and eventually we did make it through the audits, but it was not fun. We found out that no matter how nice you are to your employees, they are happy to turn against you and use every advantage against us so we decided to protect ourselves and our livelihood. In the first 10 minutes of getting this setup, we have already gotten a Company manual, rules of engagement of an outline for protection of our company and our employees. Again, thank you!"

Jim R.

I have been a member of Help Desk Suites for a little over a year now. I have been in HR/PR for a little over a year now. I would be totally lost right now if I didn't have Help Desk Suites. If I have more specific questions I have the ability to e-mail Help Desk Suites for an answer or post the question on Facebook in the Compliance Warriors Support Group. The networking, the camaraderie, the amount of information that is EASILY available at my fingertips, and the sense of knowing I am not alone in my HR journey is absolutely priceless. Thank you, thank you, THANK YOU!

Melissa B

my experience has been amazing with helpdesk! cant imagine life without 🙂 Lisa has been wonderfu!

Rhonda Lombardo

Lisa is the best. She is quick to respond and answers all of my questions. This aspect of the Help Desk alone makes it worth the purchase.

Meg M.

What a great help HelpDeskSuites.com has been. I've been doing HR for over 30 years, but nothing prepared me for COVID. Every couple of years I go take a class just to see if I'm missing anything. I talked my boss into the expense of Help Desk long before I knew it would be so very valuable. Not only have I learned from their webinars and direct contact (great response by the way), but I have found using the facebook forum to be a great way to get more than one idea. The value is 100 times the cost!

Penny A.

This site has been most helpful. It is my first 'go to' place for up to date information.

Myra Joyner

I am so grateful for this software. Quick answers to my questions along with links to give me more knowledge on the subjects in questions.

Gidget M
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