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Reviews

Please share your experience with HelpDeskSuites.com and our Support Staff

Thanks for the information. It was very helpful. Allison

Allison Quach

Be Audit Secure was recommended at a Fred Pryor training I went to a few years ago and I believe it is one of the best recommendations I have ever received.

JoAnna J.

I joined the Boss Calls group this year and Lisa Smith has been invaluable. I am always on the calls and have never participated in one that I did not learn something new or found that there was an update for the topic/item. The library of information always has the documents that I need to send to an employee or to give me details on a ruling that I need. Lisa is always available for an email question or a phone call if necessary. Thank you so much for having this resource. Being in HR with all of the laws, rules and changes, you can never have too many resources that are in compliance and up to date.

Dianne Gold, CRG Corporatino

"Subscribing to BeAuditSecure(.com) was the best thing that I’ve ever done for my company and they’ve helped and supported me countless times in the last year. I wouldn’t hesitate to renew every year. "

Beverly R.

I have really enjoyed Helpdesk. I find what I need and support is very fast to respond. Thanks!

Kelly S.

I just want you to know how thankful I am for you Lisa! I listened to an old coworker last night at dinner. She moved up into a position at her current company where she shares a little HR responsibilities with the owner. I listened to her HR nightmare situations and really a lot of it is the company putting themselves into these positions (seriously, they are a what not to do company). Then she was telling me about outsourcing her HR because no one has time to do the research and no one wants to own the responsibility. I can't tell you enough how really thankful I am for this group. Thank you for giving me a place that I can come and bounce ideas off and get new insights on things. Thank you for giving me peace of mind to know that at the end of the day I have done everything in my power to keep my company HR compliant and out of hot water. I don't think I could say that with the HR company she uses. It made me cringe.

Melissa

This is such a wonderful product/program etc. We have found it to be an HR persons dream for research and information.

Cheryl A.

What a great help HelpDeskSuites.com has been. I've been doing HR for over 30 years, but nothing prepared me for COVID. Every couple of years I go take a class just to see if I'm missing anything. I talked my boss into the expense of Help Desk long before I knew it would be so very valuable. Not only have I learned from their webinars and direct contact (great response by the way), but I have found using the facebook forum to be a great way to get more than one idea. The value is 100 times the cost!

Penny A.

I LOVE this software. The contact submission option is my favorite part thus far with so many legal ramifications needing to be considered. They are quick to answer my questions and always provide applicable references to laws and regulations. I think this program would be a valuable and necessary resource to any and all small businesses!

Tabitha S.

The Help Desk Support and Lisa Smith have been so awesome! It's already paid for it's self with one question answered and believe me I 'm going to have a ton more! Thank you !

Tammera H

I am so grateful for this software. Quick answers to my questions along with links to give me more knowledge on the subjects in questions.

Gidget M

Contacted HelpDesk Suits with a question, and less than hour I got a response. Still looking and "playing" with all the great information that is available. I'm really happy I made the decision to purchase this. It's going to be a GIANT help.

Suzi Arentz

Extremely responsive, very helpful and up-to-date information.

Tim S

Thank you so much. Your help is amazing. your service is amazing!!!!

Kathie K

You all are doing awesome!!!!! Thank you!!!!!

meagan

This is the best gift my company has given me! Lisa is amazing. The content is always exactly what I need. And I am so grateful to have found this group!! Thank you.

Teri C

There are so many people who get thrown into an HR position with no knowledge of what to do or where to start. THIS IS WHERE TO START! All of the resources you could dream of are in HelpDesk Suite Deluxe. Lisa, and her team, are an invaluable resource to all of us in this HR community. We would be lost without this product, and this team who keeps it up-to-date and accurate. Thank you for all you do to support us!!

Stephanie C.

Hi Lisa, Thank you for all you’re doing and the quick responses. I’m new to Help Desk Suite (but also brand new to HR) and this is my first Boss Call but I am VERY pleased with what I’ve seen so far. I’m looking forward to the webinar and am sure it will be full of useful information that me and my employer desperately need right now as we have just had our first positive case in the building. I am the HR department with my employer and my only formal training is a one-semester certification course with a local community college so these resources are proving to be VERY helpful. Thanks again.

Shannon K.

My boss purchased this program a few years ago and it has been one of the most helpful programs she has invested in. I use it for so many things especially the I9 retention calculator. I really appreciate the "Ask a Question" feature it is so helpful when I cannot find the answer on my own. Thank you !!

Amanda Wright

I emailed a question about sexual harassment and a response was sent to me in less than an hour. It was the answer I was looking for. It helped me completely.

Ashley W

This is by far the best resource to have for a Business/HR ! Quick and very informative!

Tammie C

Helpful and reassuring. Thanks

Pam B.

Lisa Smith is the best!!!!! She answered me promptly, I am very thankful for that!

Silvia L.

Lisa is so awesome in not only does she respond to my questions in the same day but responds within the hour as on my last incident. Don't find this kind of customer service at too many places and she is very helpful in finding the answers for me.

Roger M

I absolutely love all of the webinars that are offered. I learn so much from just watching those videos!

Holly Marie Keeton

My question was answered promptly and thoroughly! This has been a huge help! Thank you so much!

Misty T

Such a wonderful resource. I'm so thankful for all the information contained on this website and so appreciative of the quick and thorough answers to specific questions. Thank you!

Beth C

"The assortment of items that are covered is great. From wage garnishment help to the various topics in hot tips & FAQs to the webinars, it covers so many areas."

Serena N.

Here I am now. Almost 2 years into this position, and all I can say it’s the best decision I ever made. My supervisor sent me to Pryor seminar where I became aware of ‘Help Desk Suites’. It has honestly been the best, most helpful, resource I’ve come across. I can honestly say our company has really benefited from this tool. We were in major need of updating our company policies which is something the Help Desk made very easy and convenient. I feel like since then we’ve grown as a company where everything seems to be dealt with more organized as to where before, we weren’t sure if we were dealing with situations the right way. Help Desk has helped my company and myself become more confident in decisions making. Personally it has helped me grow as person because whenever I have doubts, help desk has been my go to resource to continue my learning experience in this area where I came in not knowing a single thing. I can continue my learning experience day by day by the constant blog posts they provide on their website, which I find very helpful.

Magaly C.

I love your service! Best money I ever spent!

Allison N.

Was very helpful.

Pam B.

The value of Help Desk is very important to me and I look forward to making more time to access what you have to offer. Thank you!

Carole K.

I have really enjoyed having HelpDeskSuites. Having the ability to ask questions and get a timely response is simply fantastic. You not only get answers but you also get the supporting information to go along with it. Thanks Lisa.

Charlotte H.

my experience has been amazing with helpdesk! cant imagine life without 🙂 Lisa has been wonderfu!

Rhonda Lombardo

I ASKED A QUESTION ABOUT SUNSHINE LAWS AND RECEIVED A RESPONSE SO FAST, IT MADE MY HEAD SPIN. I WAS GIVEN A LINK TO SUPPORT THE ANSWER. THAKS SO MUCH HELPDESK!!!!!

Shawne M.

I’m “new” to HR this is my 14th month so I already feel like I don’t know enough but the knowledge and expertise that I receive from Lisa and her amazing team is absolutely immeasurable. The HelpDeskSuites always has the answers I’m looking for and if they don’t they help me find them.

Melissa B

Hello Lisa, You are an awesome instructor! I enjoyed your style and your knowledge has prepared me for my new role at my organization.

Lynn F

Lisa, I just wanted to write you a note to let you know how much I appreciate you and this platform. Though I am new to HelpDesk Suites, I have been hearing about it for months. I have taken about five HR classes through Fred Pryor and in every class the instructor raved about how good, useful and essential HelpDesk is to HR professionals. I was finally able to convince a member of the executive team to purchase a membership and am super stoked about how much more we’ll be able to accomplish. Also, I thoroughly enjoyed the HR Law in the World of COVID webinar and your segment was one of the highlights for me. My family and I have played one of the listening games that you recommended. To my surprise they said, “Mommy let’s play the Yes And game AND they wanted to play the sentence game again!” I’m looking forward to taking advantage of as many tools available and developing my skills and increasing my knowledge in this new world of HR. Thank you! Ebony - Hungry HR Newbie

Ebony W.

I recently attended a payroll law seminar offered through Fred Pryor Seminars. Part of the promotional materials included this service. I am extremely pleased with the materials and the quick response when I submit a question via the "Ask a Question" service. I am conducting audits and am very pleased with the service.

Shawn S.

I have been more than impressed with the help and knowledge I've received.....and in such a timely manner! It has given me the "ammo" needed to argue with management when a particular practice was in question. Worth every penny to invest in. I know you'll be just as happy as I am that you have placed your faith in Lisa. (Nice to have this "ace" in your pocket!)

Sandy D.

Thank you. I received your respose on time and fulfilled my need.

Lorena Serrano

Thank you for the response!! This is exactly the direction I provided. I was challenged by them (management) and that is why I reached out to confirm. Thank you so much for always assisting and providing guidance.

Liz C.

Thank you for the information you sent. I actually do listen to the podcast usually on my way to work… and honestly I love them. I have gain a lot of important information, now I have to figure out how to start implementing all the advice and guidance I find both in the website and the podcast. Our company as a whole has the need to improve in so many areas; that I don’t even know where to start or how to get my team to understand the importance of being Audit Secure.

Elizabeth G

This has been the most valuable resource to me during this challenging time. In January I took my first HR course with Pryor to learn how to help my husband run our growing business. We had added several self managing benefits and I was the manager. I am a biologist with no prior experience. I subscribed to HelpDesk during the HR course and let it sit for "when I have free time." Well now I am scrambling to learn how to take care of employees and protect us and our business at the same time. I could not have learned what I have by searching and googling for answers. Thank you Lisa for everything I have managed to learn in a short period of time. We appreciate the support and knowledge we will continue to get so we can ride this out!

Sandy G.

very quick and thorough answer. thanks so much.

Tonya M

Thank you foe your quick response always, I appreciate your help I guiding me to getting my questions answered and taking the extra step in providing sources and articles!

Eleuteria Sanabria Guzman

I really appreciate the help and guidance! I was all alone in this new HR world and now I have you. I don’t feel so alone anymore.

Lorisa R.

Very Helpful

Pam Burke

Answered my question completely and promptly. Very satisfied.

Lynn B

We used compliance help desk to help us make sure how we compensate our adjusters for on call hours is compliant with labor laws. The input and advise from Help Desk staff gave us the guidance we needed to make some changes to our program to make our program so there is no question we are compliant now. It is also more user friendly to both our staff and customers with the changes we implemented. We appreciate having Help Desk to reach out to when questions like this come up.

Roberta A.

Love the fast answers and the reference with it

Tara M

It was my first time to ask a question through "have a question." The response was fast, and the information answered my question.

Don P

I love having the Help Desk staff to bounce ideas off of! thanks for being here =)

Katie

My question was answered very quickly and thoroughly , thank you very much

Donna E

I got a very quick response to my question with the exact information and resource I needed. Saved me a ton of time by NOT having to sort through misleading internet articles.

Allen I.

I contacted Lisa with a complicated issue. She was very helpful and patient to make sure she understood my questions. She gave me comprehensive answers and now I know exactly what I need to do! Thank you!

Grace L

I'm a new Boss member and do not know how I managed before. Lisa and her team have been so helpful. Lisa never lets on that I have a asked a stupid question, which I am sure I have done. With all the information out there right now regarding COVID-19, it is very helpful to have a place to go to that can sort through that information for you and break it down to where it is understandable. She and her team have made my job and life so much easier. If you not a member, you should be! You are really missing out.

Gina N.

Always get a quick response! Just love the ease of communication on the site and with the support staff. Has saved me many sleepless nights and hours of research and frustration. THANK YOU!

Pam.parker@oaktranscription.com

Lisa is the best. She is quick to respond and answers all of my questions. This aspect of the Help Desk alone makes it worth the purchase.

Meg M.

So far so good! I am very excited about this service!

Amy W

Thank you so much for your help!

Erika Ramirez

Your website is really great. I appreciate the time you spend compiling all of this info. Thanks. "

Robert L.

I sent my first question in last night and a detailed answer came back in no time. I am so glad to have subscribed to HelpDesk

Katie D.

ABSOLUTELY love HelpDesk! This is the best investment our company has made! It is like having an extra HR team to help you stay compliant and audit secure! The ask a lawyer option is convenient and fast! You will not be sorry investing in this product!

Tina A

The level of knowledge, experience, personal responses, and valid guidance is of the highest order! As an executive director of a small nonprofit wearing many "hats this service has been invaluable at assisting me with working through the many and varied HR, Labor, and legal forests. Thank you!

Richard T

Thank you so much for all the great work you guys are doing.

Anita V.

Help Desk answered my question fast and has helped me clarify what i am reading during these very confusing time. Thank God for Help desk Suites!!!

Natosha T

As always, you have answered my questions COMPLETELY and THOROUGHLY including links & literature to back up your answers in more detail. I just LOVE you guys.

Marybeth Brophy

I sent a question to the the HelpDesk and got an answer in a few short minutes. This was my first time using it and I am well pleased. This is a great resource to have.

Charlotte H.

Help Desk gave me excellent guidance for a troubling WC issue . Response was quick, informative and thorough. What more could a one woman HR army ask for? Thank you Help Desk!

Shawne M

"First things first. Thank you. After going to a Fred Pryor seminar, we purchased this set of programs to help get our business in order. We tried through the years to make things right, however, without a decent outline, it was a guessing game. That guessing game came to head around the first of the year when we were turned in by a disgruntled employee and had several agencies calling and harassing us. For months we struggled with finding the correct answers and eventually we did make it through the audits, but it was not fun. We found out that no matter how nice you are to your employees, they are happy to turn against you and use every advantage against us so we decided to protect ourselves and our livelihood. In the first 10 minutes of getting this setup, we have already gotten a Company manual, rules of engagement of an outline for protection of our company and our employees. Again, thank you!"

Jim R.

Lisa and her teams support is over the top. I appreciate the rapid responses and accurate information.

Camarah.M

I just wanted to thank you for your Seminar on HR this week. Just starting in HR and being very green to the process, I truly enjoyed your seminar and loved the guest speakers that presented. I downloaded the HelpDesk Suites and I have already started using it to develop an updated Handbook for our company and updated Job Descriptions. Before this class I did not know anything about this application, me and my husband came up with job roles and job descriptions for every position in our company. My father is the owner and we have about 30 employees. This resource has already helped me tremendously, and I cannot wait to dive in further for Payroll Law and other things that I am doing within the organization. I apologize for the wordiness, but I just wanted to say thank you. I was engaged throughout your entire class and I have taken a lot from the class and started to run with it within our organization.

Mary

HelpDeskSuites Deluxe has always been helpful, but especially so now, during the rapid changes occurring due to the COVID-19 outbreak.

Rebecca L.

I have only been a subscriber to the Help Desk Suites for a few weeks and already pleased with the investment and customer service you offer. The two times I have asked questions were each met with quicker responses than anticipated. Thank You!

Sam P.

Questions are answered in a timely manner and very descriptive. So helpful. Thank you!!!

Cassandra H

Lisa was very helpful! Thank you for answering my question and the quick response!

Punky Kerr

I have been in charge of HR for small companies for over 30 years. Help desk always keeps me up to date with the new legal requirements, especially with California guidelines, often missing from other companies. Often questions asked by others are things I would like to know as well. Boss Calls Has been very helpful in dealing with the Covid mess.

Penny A

Lisa is very helpful and always answers every question thoroughly and provides links to supports her answers. A great resource!!

Kathie K

The help I have received has been so helpful and it is always very appreciated. Thank you.

Katheia D.

Very fast answers, all the forms you could ask for, and a great customer/HR staff to help. Thank you Help Desk and a special thanks to Lisa Smith!

Dan W

I appreciate your help so much! Your answers are thorough and response time is phenomenal!!! THANK YOU!!

Becky N

Such an incredible resource!

Tara T

The service that HelpDesk Support provides is wonderful! Thank you!

Lenore L

Great advice as always.

Meg M.

There is nothing 5 stars 10 stars 1000 stars can express how grateful we are . Being a company of such number of employees finding resources is hard, and you are always there, available every time I need you. I commend your efforts now in such a time when we have needed you the most...I will totally not forget your commitment to us now in this difficult times....I will forever support your business as much as it is possible for us.

Lissette S.

I can not express enough the value "be audit secure" and the staff have brought to our company. If you have ever thought of joining this wonderful company, now is the time to invest. Even in this down turn. Money best spent this year. Thank you again for all your support.

Vicky C

I just activated our HelpDesk Deluxe Suite today, and sent an email for guidance on a topic I was unsure about and couldn't find anything pertaining to it in the FAQ. I got a same day response that was helpful and provided additional resources, one day in and so far I'm very pleased!

Michal C.

Had a question about I-9 and E Verify paperwork and how to store the forms? Lisa was back with GREAT information. Thanks for the advice.

Clint M

I asked a question, Lisa answered, then I had a follow up question and she answered again. Also attached documentation to back up her answers. SUPER HELPFUL!

Pam Burke

Thank you for answering my question. The answer was what I thought it would be, but we just wanted to make sure. Again it was great to get it from a lawyer.

Michelle H

I am very thankful in finding HelpDeskSuites and utilizing all their resources. I belong to a couple other HR organizations and by far HelpDeskSuites surpasses in customer service and answering questions. You all have been very helpful in this time of crisis. Thank you!!

Kim Crawford

Lisa and her team are fast on the feet...they get the job done right and get back to you right away with an answer. Thank you! YOU ALL ROCK!!

Cynthia A Wagner

Lisa and her staff have helped me so many times! They are always there to provide guidance and answers. Being so new at this HR game, I know for a fact that I could not made it this far with out them!

Bethany A

Lisa was super helpful and diligent in getting me the answers I needed. It's nice to have someone confirm that you're following the proper processes.

Sandra F.

Fantastic support! Very timely replies and helpful!

Jamie G

Thank you for always finding the right form I need when I cannot. Your prompt responses are greatly appreciated.

Laurie Y

HelpDeskSuites is one of the best investments our company has ever made. Each time I contact the Help Desk with a question, they email me with the answer within a day (usually Lisa herself). What a wonderful resource they are! Considering the issues facing human resources nowadays, I could not afford to be without them!

Allison N

I am so incredibly happy that my employer signed up for this service. Lisa has been so helpful and super responsive to all of my questions. I would HIGHLY recommend this service for any company

Wendy P

I use HelpDeskSuites.com all the time, so thankful I found them. Questions answered quickly and sometimes I get links to references regarding my questions. Great Job. Thank you.

Gidget M
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