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Reviews

Please share your experience with HelpDeskSuites.com and our Support Staff

Lisa is AMAZING - I've asked several questions over the past year and each time I receive a very quick response (within a day, within the hour), clear and concise. On the occasion when I've had follow-up questions, the response was received just as quickly and my questions were resolved. Without the benefit of a qualified HR person on staff, I feel more confident in decision-making and taking action having the benefit of this resource with Help Desk Suites Deluxe. Many Thanks, Lisa!

Leona K

I'm a new Boss member and do not know how I managed before. Lisa and her team have been so helpful. Lisa never lets on that I have a asked a stupid question, which I am sure I have done. With all the information out there right now regarding COVID-19, it is very helpful to have a place to go to that can sort through that information for you and break it down to where it is understandable. She and her team have made my job and life so much easier. If you not a member, you should be! You are really missing out.

Gina N.

I have been more than impressed with the help and knowledge I've received.....and in such a timely manner! It has given me the "ammo" needed to argue with management when a particular practice was in question. Worth every penny to invest in. I know you'll be just as happy as I am that you have placed your faith in Lisa. (Nice to have this "ace" in your pocket!)

Sandy D.

"The assortment of items that are covered is great. From wage garnishment help to the various topics in hot tips & FAQs to the webinars, it covers so many areas."

Serena N.

Lisa and her teams support is over the top. I appreciate the rapid responses and accurate information.

Camarah.M

I want to thank you sincerely not only for your fast response, but for also being my guide to discover were I truly want to be.

I was the Recruiter for my current company up until 2019 when I was promoted to be an Employee Relations Coordinator in training to work and train alongside the HR Director.

I knew minimum of the field, but I was so excited and ready to learn. (Becareful what you ask for.)

In the same week of my promotion ready to learn, the HR Director, HR Assistant, Benefits Manager jumped ships, without warning. I was left with a new internally promoted recruiter to train with no experience.

I attempted to keep the department afloat as we have other stores to keep running smoothly and did't want them to be penalized.

Rewind a bit further, a few months before they all left, I attended a Fred Pryor seminar and was present with the Help Desk Suites. It was love at first sight, that I came back to the office and asked the HR Director to approve. She was a bit hesitant, but when I told her I would purchase out of pocket because I soley believed it would be useful, she approved it. It was almost like her parting gift without me even knowing it.

Let me tell you, the Help Desk Delux and the podcasts Small business spoonfuls, (which I miss and hope they come back soon) has been my salvation. It has guided me to provide best case options. Our company went through a lot last year, or maybe it felt that way with me handling the problems.

One of the biggest saviors was advice with I-9's. We began our own audit and discovered a mess and started working on them to correct them. Needless to say months later, we had an ICE audit. I was so worried because I was unsure if we did the corrections correctly or not, but we had all I9's in place have not heard back from them over 7 months now.

I can not thank you enough Lisa, for letting me find my passion. I am studing to test for the PHR towards the end of the year, and I just wanted to thank you for being that guide I needed to find what I truly enjoy doing.

Liz

I love having the Help Desk staff to bounce ideas off of! thanks for being here =)

Katie

Thank you so much for all the great work you guys are doing.

Anita V.

The service that HelpDesk Support provides is wonderful! Thank you!

Lenore L

As always, you have answered my questions COMPLETELY and THOROUGHLY including links & literature to back up your answers in more detail. I just LOVE you guys.

Marybeth Brophy

HelpDesk has been a life-saver for me. I am new to this position and this website has helped me every day.

Clarissa S.

I can not express how helpful this has been for me. I am able to get responses extremely fast, personalized with AMAZING customer service!! You guys are a life saver!

Victoria

So far so good! I am very excited about this service!

Amy W

There is no greater resource for the price!!! Lisa and her team of experts have a wealth of knowledge and insight. Questions about serious issues or 'no-brainers' are answered with clarity and come with resources to confirm the findings. In the world of HR where the changes seem to happen faster than you can keep up with HelpDesk makes it possible to stay on top of your game!

Carl D.

My question was answered promptly and thoroughly! This has been a huge help! Thank you so much!

Misty T

Great help. Never a time that their response hasn’t been in a quick manner. Always available to help and get me the information needed.

Thomas J

I have really enjoyed Helpdesk. I find what I need and support is very fast to respond. Thanks!

Kelly S.

Thank you for answering my question. The answer was what I thought it would be, but we just wanted to make sure. Again it was great to get it from a lawyer.

Michelle H

I emailed a question about sexual harassment and a response was sent to me in less than an hour. It was the answer I was looking for. It helped me completely.

Ashley W

I just wanted to thank you for your Seminar on HR this week. Just starting in HR and being very green to the process, I truly enjoyed your seminar and loved the guest speakers that presented. I downloaded the HelpDesk Suites and I have already started using it to develop an updated Handbook for our company and updated Job Descriptions. Before this class I did not know anything about this application, me and my husband came up with job roles and job descriptions for every position in our company. My father is the owner and we have about 30 employees. This resource has already helped me tremendously, and I cannot wait to dive in further for Payroll Law and other things that I am doing within the organization. I apologize for the wordiness, but I just wanted to say thank you. I was engaged throughout your entire class and I have taken a lot from the class and started to run with it within our organization.

Mary

I just activated our HelpDesk Deluxe Suite today, and sent an email for guidance on a topic I was unsure about and couldn't find anything pertaining to it in the FAQ. I got a same day response that was helpful and provided additional resources, one day in and so far I'm very pleased!

Michal C.

I asked a question, Lisa answered, then I had a follow up question and she answered again. Also attached documentation to back up her answers. SUPER HELPFUL!

Pam Burke

I love your service! Best money I ever spent!

Allison N.

I have only been a subscriber to the Help Desk Suites for a few weeks and already pleased with the investment and customer service you offer. The two times I have asked questions were each met with quicker responses than anticipated. Thank You!

Sam P.

Was very helpful.

Pam B.

I finally finished and published my first employee handbook last week! I do what to say that you were such a big help Lisa Barton Smith! You were able to answer some of my most ridiculous questions and I really appreciate it. ...Bottom line we are out of 2004 with our handbook and into 2019! My intention is to review it at least annually to keep it current.

Melissa B.

Extremely responsive, very helpful and up-to-date information.

Tim S

Always get a quick response! Just love the ease of communication on the site and with the support staff. Has saved me many sleepless nights and hours of research and frustration. THANK YOU!

Pam.parker@oaktranscription.com

Thank you for always finding the right form I need when I cannot. Your prompt responses are greatly appreciated.

Laurie Y

Hello Lisa, You are an awesome instructor! I enjoyed your style and your knowledge has prepared me for my new role at my organization.

Lynn F

I have to admit, I did not use this resource as much until COVID hit. I would occasionally search for things, but interaction was limited, until COVID. The staff and Lisa are amazing at responding. The information provided always clears up any questions I might have. I am so glad I purchased this and joined the Facebook page. It has saved me a dozen of times. The members are also quick to respond on the Facebook page. By far one of the best resources I have ever invested in.

Mary E

Very fast answers, all the forms you could ask for, and a great customer/HR staff to help. Thank you Help Desk and a special thanks to Lisa Smith!

Dan W

Here I am now. Almost 2 years into this position, and all I can say it’s the best decision I ever made. My supervisor sent me to Pryor seminar where I became aware of ‘Help Desk Suites’. It has honestly been the best, most helpful, resource I’ve come across. I can honestly say our company has really benefited from this tool. We were in major need of updating our company policies which is something the Help Desk made very easy and convenient. I feel like since then we’ve grown as a company where everything seems to be dealt with more organized as to where before, we weren’t sure if we were dealing with situations the right way. Help Desk has helped my company and myself become more confident in decisions making. Personally it has helped me grow as person because whenever I have doubts, help desk has been my go to resource to continue my learning experience in this area where I came in not knowing a single thing. I can continue my learning experience day by day by the constant blog posts they provide on their website, which I find very helpful.

Magaly C.

Hi Lisa, Thank you for all you’re doing and the quick responses. I’m new to Help Desk Suite (but also brand new to HR) and this is my first Boss Call but I am VERY pleased with what I’ve seen so far. I’m looking forward to the webinar and am sure it will be full of useful information that me and my employer desperately need right now as we have just had our first positive case in the building. I am the HR department with my employer and my only formal training is a one-semester certification course with a local community college so these resources are proving to be VERY helpful. Thanks again.

Shannon K.

Lisa, I just wanted to write you a note to let you know how much I appreciate you and this platform. Though I am new to HelpDesk Suites, I have been hearing about it for months. I have taken about five HR classes through Fred Pryor and in every class the instructor raved about how good, useful and essential HelpDesk is to HR professionals. I was finally able to convince a member of the executive team to purchase a membership and am super stoked about how much more we’ll be able to accomplish. Also, I thoroughly enjoyed the HR Law in the World of COVID webinar and your segment was one of the highlights for me. My family and I have played one of the listening games that you recommended. To my surprise they said, “Mommy let’s play the Yes And game AND they wanted to play the sentence game again!” I’m looking forward to taking advantage of as many tools available and developing my skills and increasing my knowledge in this new world of HR. Thank you! Ebony - Hungry HR Newbie

Ebony W.

Thank you for the response!! This is exactly the direction I provided. I was challenged by them (management) and that is why I reached out to confirm. Thank you so much for always assisting and providing guidance.

Liz C.

Love the fast answers and the reference with it

Tara M

I absolutely love all of the webinars that are offered. I learn so much from just watching those videos!

Holly Marie Keeton

Since joining HelpDesk a year ago, I have found them to be very helpful. Questions to help get it right the first time save so much time and money. A great resource to have in your pocket!

Penny A;

"Having a multitude of answers in one spot, I haven’t come across anything I wasn’t able to find."

Kristi P.

The Help Desk Support and Lisa Smith have been so awesome! It's already paid for it's self with one question answered and believe me I 'm going to have a ton more! Thank you !

Tammera H

The level of knowledge, experience, personal responses, and valid guidance is of the highest order! As an executive director of a small nonprofit wearing many "hats this service has been invaluable at assisting me with working through the many and varied HR, Labor, and legal forests. Thank you!

Richard T

"Subscribing to BeAuditSecure(.com) was the best thing that I’ve ever done for my company and they’ve helped and supported me countless times in the last year. I wouldn’t hesitate to renew every year. "

Beverly R.

I sent a question to the the HelpDesk and got an answer in a few short minutes. This was my first time using it and I am well pleased. This is a great resource to have.

Charlotte H.

Lisa and her team are fast on the feet...they get the job done right and get back to you right away with an answer. Thank you! YOU ALL ROCK!!

Cynthia A Wagner

I recently attended a payroll law seminar offered through Fred Pryor Seminars. Part of the promotional materials included this service. I am extremely pleased with the materials and the quick response when I submit a question via the "Ask a Question" service. I am conducting audits and am very pleased with the service.

Shawn S.

So many laws to know and HR things to do, I'm grateful for resources like this one!

Katie W.

Such a wonderful resource. I'm so thankful for all the information contained on this website and so appreciative of the quick and thorough answers to specific questions. Thank you!

Beth C

Help Desk is always there for me , how can I not love them!!

Elizabeth G

I am so grateful for this software. Quick answers to my questions along with links to give me more knowledge on the subjects in questions.

Gidget M

Lisa is so awesome in not only does she respond to my questions in the same day but responds within the hour as on my last incident. Don't find this kind of customer service at too many places and she is very helpful in finding the answers for me.

Roger M

You are so fast and actually take time to read an entire email!!! One more request, big big request. Stay at your job until I leave mine. Which hopefully be for years to come. 😊

Sam P.

The first time I came across with this membership program, was at seminar my previous employer sent me to... and I will forever be grateful for that. I definitely proposed to my manager for us to get the membership, after reviewing all the great tools and resources I totally felt a lot more secure and confident as an HR. I just recently joined a new company and before I even started I decided get the membership and pay for it because I knew that it was well worth it, besides it is now mine and only mine... I will now be able to take it with me anywhere I go to :). Thank you very much!

Elizabeth G

Contacted HelpDesk Suits with a question, and less than hour I got a response. Still looking and "playing" with all the great information that is available. I'm really happy I made the decision to purchase this. It's going to be a GIANT help.

Suzi Arentz

HELPDESK is the BEST tool we have in our company! It never fails to get us the answers we need and FAST! I love the "Ask an Attorney"!! Thank you!!

Tina A

Lisa is phenomenal! She always provides prompt responses with links for reference. Thank you!!

Lacy L

I appreciate your help so much! Your answers are thorough and response time is phenomenal!!! THANK YOU!!

Becky N

Thank you so much! I have had HelpDeskSuites for less than a month and have only begun to tap into its resources. However, I have emailed twice now with questions and the response was quick and friendly. I think this is going to be one of my best investments ever! Great job, HelpDesk!

Cindy B.

I thank God every time I use HelpDesk Suite. In my job, I am stand alone HR person with very little experience so I don't have anyone to ask. Now, I use this program and they respond to me so fast with important information that I need to know and use. It has paid for itself within the first 3 days of purchase. I can't recommend it enough.

Lorisa R.

We used compliance help desk to help us make sure how we compensate our adjusters for on call hours is compliant with labor laws. The input and advise from Help Desk staff gave us the guidance we needed to make some changes to our program to make our program so there is no question we are compliant now. It is also more user friendly to both our staff and customers with the changes we implemented. We appreciate having Help Desk to reach out to when questions like this come up.

Roberta A.

This is such a wonderful product/program etc. We have found it to be an HR persons dream for research and information.

Cheryl A.

We received a recommendation during a Fred Pryor seminar to purchase this software. In the short time we have had this software, it has been well worth the money. The Employee Handbook creator made the process easy . The HR professionals answer all questions quick and have tons of information. Overall, it was a great purchase.

Jamie E

Thank you so much for your help!

Erika Ramirez

Quick turnaround. Answer was clear and easily understood. Great experience!

IoanA

There is nothing 5 stars 10 stars 1000 stars can express how grateful we are . Being a company of such number of employees finding resources is hard, and you are always there, available every time I need you. I commend your efforts now in such a time when we have needed you the most...I will totally not forget your commitment to us now in this difficult times....I will forever support your business as much as it is possible for us.

Lissette S.

I don't have an HR background, only the required classes for my BS so I'm always researching for information when something comes up in regards to HR. I find that HelpDesk is more beneficial to me than SHRM and the ability to contact Lisa and her team, ask a question, and get almost immediate answers makes them number 1 for me. I trust them to point me in the right direction and clarify anything that I'm not sure about. I think there's always room for improvement and growth in anything so I could probably go through and nitpick the site but that's all it would be, nitpicking, and I have no reason to do that.

Anonymous via Customer Satisfaction Survey

Had a question about I-9 and E Verify paperwork and how to store the forms? Lisa was back with GREAT information. Thanks for the advice.

Clint M

This has been the most valuable resource to me during this challenging time. In January I took my first HR course with Pryor to learn how to help my husband run our growing business. We had added several self managing benefits and I was the manager. I am a biologist with no prior experience. I subscribed to HelpDesk during the HR course and let it sit for "when I have free time." Well now I am scrambling to learn how to take care of employees and protect us and our business at the same time. I could not have learned what I have by searching and googling for answers. Thank you Lisa for everything I have managed to learn in a short period of time. We appreciate the support and knowledge we will continue to get so we can ride this out!

Sandy G.

I’m “new” to HR this is my 14th month so I already feel like I don’t know enough but the knowledge and expertise that I receive from Lisa and her amazing team is absolutely immeasurable. The HelpDeskSuites always has the answers I’m looking for and if they don’t they help me find them.

Melissa B

This has been so instrumental in keeping us on track. We got this in February and would not have made it through COVID-19 with the tremendous support from this site. Lisa Smith is awesome.

Dianne T

I am very thankful in finding HelpDeskSuites and utilizing all their resources. I belong to a couple other HR organizations and by far HelpDeskSuites surpasses in customer service and answering questions. You all have been very helpful in this time of crisis. Thank you!!

Kim Crawford

ABSOLUTELY love HelpDesk! This is the best investment our company has made! It is like having an extra HR team to help you stay compliant and audit secure! The ask a lawyer option is convenient and fast! You will not be sorry investing in this product!

Tina A

I contacted Lisa with a complicated issue. She was very helpful and patient to make sure she understood my questions. She gave me comprehensive answers and now I know exactly what I need to do! Thank you!

Grace L

I couldn't recommend this partnership more. Lisa & the team are always available, and always seem to have an answer that makes sense. When they don't have the answer (rare) they know exactly what direction to point me in. Again, I could not be more satisfied!!! Todd

Todd S

As usual your reply is very helpful. The level of appreciation I have for you and HelpDeskSuites is very high. As a small nonprofit school with many nuances being connected to the world of labor and its complexity through your team is incredibly valuable. Thank you.

Rick T

Helpful and reassuring. Thanks

Pam B.

Thank you so much. Your service is wonderful!

Viktoria M.

I feel like I can't thank HelpDeskSuites and their support staff enough. I am new to my HR position and learn new things every day. They have been so diligent in responding to all of my questions with ample resources to verify their information. I have been able to find a lot of my answers online through their website but the support staff is incredibly helpful especially when I am dealing with time sensitive questions. I would buy HelpDeskSuites just for the diligent support staff. All of the other perks of having HelpDesk are bonuses!

Briana C

Your website is really great. I appreciate the time you spend compiling all of this info. Thanks. "

Robert L.

This service has been invaluable as I work to navigate the many and varied nuances of administering our nonprofit school. The responses are timely and thoughtful. The citations are valid and to the point. Thank you. Rick

Richard T

Thank you so much for all the work you have done for the Covid-19. I just recently joined and I am so glad I can ask a question and you answer back quickly even though I know you are getting thousands of questions. Having sample procedures, forms and policies has been outstanding!

Dianne t

Thank you for the quick response! The answer was very clear and detailed! So looking forward to using Be Audit Secure more!!

Becky N

There are so many people who get thrown into an HR position with no knowledge of what to do or where to start. THIS IS WHERE TO START! All of the resources you could dream of are in HelpDesk Suite Deluxe. Lisa, and her team, are an invaluable resource to all of us in this HR community. We would be lost without this product, and this team who keeps it up-to-date and accurate. Thank you for all you do to support us!!

Stephanie C.

Very Helpful

Pam Burke

This service is great! Got an answer to my question in less than 4 hours.

Chris M

Thank you Lisa for the prompt response to my question. It was very helpful.

Marijo P

The value of Help Desk is very important to me and I look forward to making more time to access what you have to offer. Thank you!

Carole K.

I have been a member of Help Desk Suites for a little over a year now. I have been in HR/PR for a little over a year now. I would be totally lost right now if I didn't have Help Desk Suites. If I have more specific questions I have the ability to e-mail Help Desk Suites for an answer or post the question on Facebook in the Compliance Warriors Support Group. The networking, the camaraderie, the amount of information that is EASILY available at my fingertips, and the sense of knowing I am not alone in my HR journey is absolutely priceless. Thank you, thank you, THANK YOU!

Melissa B

Help Desk answered my question fast and has helped me clarify what i am reading during these very confusing time. Thank God for Help desk Suites!!!

Natosha T

Lisa is amazing. The investment in Helpdesk is one of the best I've ever made for my business. Lisa has been amazing in this COVID crisis. Answers to my questions are quick and thorough. Thank you!

mauren M

I just want you to know how thankful I am for you Lisa! I listened to an old coworker last night at dinner. She moved up into a position at her current company where she shares a little HR responsibilities with the owner. I listened to her HR nightmare situations and really a lot of it is the company putting themselves into these positions (seriously, they are a what not to do company). Then she was telling me about outsourcing her HR because no one has time to do the research and no one wants to own the responsibility. I can't tell you enough how really thankful I am for this group. Thank you for giving me a place that I can come and bounce ideas off and get new insights on things. Thank you for giving me peace of mind to know that at the end of the day I have done everything in my power to keep my company HR compliant and out of hot water. I don't think I could say that with the HR company she uses. It made me cringe.

Melissa

I can not express enough the value "be audit secure" and the staff have brought to our company. If you have ever thought of joining this wonderful company, now is the time to invest. Even in this down turn. Money best spent this year. Thank you again for all your support.

Vicky C

The help I have received has been so helpful and it is always very appreciated. Thank you.

Katheia D.

I am so incredibly happy that my employer signed up for this service. Lisa has been so helpful and super responsive to all of my questions. I would HIGHLY recommend this service for any company

Wendy P

I LOVE this software. The contact submission option is my favorite part thus far with so many legal ramifications needing to be considered. They are quick to answer my questions and always provide applicable references to laws and regulations. I think this program would be a valuable and necessary resource to any and all small businesses!

Tabitha S.

Be Audit Secure was recommended at a Fred Pryor training I went to a few years ago and I believe it is one of the best recommendations I have ever received.

JoAnna J.

Best investment my company ever made. Super responsive. Great information and working tools on their website. I would HIGHLY recommend signing up for Be Audit Secure

Wendy P

Lisa and her staff have helped me so many times! They are always there to provide guidance and answers. Being so new at this HR game, I know for a fact that I could not made it this far with out them!

Bethany A

I had a random question about collections and credit and how to write a letter cancelling credit , Lisa emailed me back almost immediately with some helpful links. They have helped anytime I have asked.

TAM G

Lisa @ Help Desk sent me links to answer my questions.

Cindee Nelson / Ray Carlson & Associates, Inc.
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